As of August 30th, 2023
1) bellaTec Member Policies
Summarized below are key policies, rules and expectations of bellaTec (“bellaTec” and the “bellaTec Policies”). These apply to all members of bellaTec Fitness Clubs, and help make an exceptional experience for everyone, so please read them carefully.
Under your Membership Agreement and by your use of any Club, you are responsible for complying with all bellaTec policies, including without limitation those outlined in this document, and bellaTec reserves the right to cancel, revoke or suspend your membership for any violation of the bellaTec Policies.
ACCESSING CLUBS Check-In: You are required to check in at the front desk upon entry to any Club and, in order to access and use the Club, to display your membership card, key fob, mobile app barcode or other access and identification method made available by bellaTec. If you leave and re-enter a Club you will need to check back in with the front desk.
Identification: bellaTec reserves the right to require you to maintain a photo or copy or your photo identification on-file with bellaTec and/or to show photo identification or otherwise verify your identity before entering any Club.
Good Standing: bellaTec reserves the right to prohibit you from accessing and entering any Club if there are any outstanding past due/overdue amounts payable to bellaTec or your membership is otherwise not in good standing.
GUESTS: As part of your membership you may receive certain privileges to periodically bring a guest to a Club. You must accompany your guest, and all guests will be required to check in at the front desk, present proper photo identification, and sign a Guest Waiver in order to access and use the Club. Guests must comply with all applicable bellaTec Policies while accessing and using a Club. Without limitation to any additional bellaTec Policies, bellaTec reserves the right to, in its discretion, (1) limit the Clubs and/or hours available to guests; (2) limit the number of times any one individual may access bellaTec as a guest; and (3) prevent any individual from accessing bellaTec as a guest.
USING CLUBS Member Conduct: You are expected to act in a respectful and socially acceptable manner while using Clubs and to be mindful of other individuals’ physical and personal space. You may not engage in behavior or conduct that bellaTec, in its discretion, considers unruly or inappropriate, including without limitation harassing, badgering, antagonizing, taunting, threatening, abusing, touching, or otherwise acting in an aggressive, unsportsmanlike, indecent or inappropriate manner towards any other member, guest, employee or other individual. bellaTec reserves the right to remove you from any Club and/or revoke, cancel, suspend or otherwise limit your membership, and/or notify law enforcement authorities if you engage in any conduct or behavior that bellaTec, in its discretion, considers inappropriate, indecent, unsafe, unlawful or otherwise in violation of bellaTec Policies.
Cell Phone and Camera Use in Private Areas: Using cell phones, cameras or any other recording devices in bellaTec bathroom/locker rooms and other private spaces like showers/spa treatment rooms is strictly prohibited.
Other Cell Phone and Camera Use: As a courtesy to other members, you may not speak on your cell phone, or utilize any video chat application, while on the Club floor. You may take photos or videos in public areas of Clubs solely for your personal use. You may not take photos or videos in Clubs to promote your or any third party’s business, products or services. Use of any lighting, tripods or other such equipment is prohibited. You are expected to be respectful of other members, and you may not intentionally film another individual without their permission. If you post online or on social media a photo or video that was taken in a Club and another individual appearing in that content complains, bellaTec reserves the right to ask you to remove the post.
Inclusivity: bellaTec strives to provide a supportive, respectful, and inclusive environment for all members, employees, and guests. We expect those in our Clubs to do the same.
Lockers; Laundry: Lockers are provided solely for your benefit and convenience. You are responsible for locking your locker and may be required to provide your own lock. bellaTec will remove any articles left in a locker overnight.
Personal Property: You should avoid bringing valuables onto Club premises. TO THE MAXIMUM EXTENT PERMITTED BY LAW, bellaTec WILL NOT BE LIABLE FOR THE LOSS OR THEFT OF, OR DAMAGE TO, ANY PERSONAL PROPERTY OF YOU OR YOUR GUESTS, INCLUDING WITHOUT LIMITATION ANY ITEMS LEFT IN LOCKERS, LOCKER ROOMS, SPA TREATMENT ROOMS, STUDIOS, WITH THE COAT CHECK OR ELSEWHERE IN ANY CLUB.
Dress Code: You are required to wear appropriate athletic attire and footwear when using any Club equipment and participating in any group fitness class, training session or other activity. bellaTec may deny you use of its Clubs if you do not wear proper attire and footwear, as determined in bellaTec’s discretion. In certain group fitness classes, such as yoga, the instructor may require you to remove footwear for the class as a condition of participation.
Group Fitness Classes: Certain group fitness classes require advance booking and reservation, and you will not be permitted to participate in these classes unless you have properly booked and reserved your spot. You may book one (1) class online per class category. bellaTec may give away your reserved spot if you are not in the class at class start time. If you book online (including through our mobile app), you may cancel a booked class up to three (3) hours before the class starts. If you do not cancel within this allotted time period or check in by the start of class, you will be considered as having “missed” your booked class. If you miss three (3) bookings within a thirty (30) day period, you will be charged a late fee of $13 as a member, which is half the single session fee. And you could be blocked from booking classes online for a period of seven (7) days. Please avoid entering a class late or leaving a class early, as this is disruptive to other members’ experience.
Children: Children who are fifteen (15) years of age are not eligible for membership but may use the Club as a guest if they are accompanied by a parent or legal guardian at all times. Children under fifteen (15) years of age are not permitted to use Club facilities, locker rooms and equipment, unless they are participating in children-specific programming offered by bellaTec. You, as a child’s parent or legal guardian, will be required to sign a waiver and release form on behalf of your child before your child may participate in any children’s programming or use the Club as a guest if your child is aged fifteen (15). bellaTec reserves the right to, in its discretion, prohibit any child who is disruptive, unsupervised, sick, or otherwise interfering with the Club’s operations from participating in children’s programming.
Weapons: Firearms and other weapons are strictly prohibited from being brought into Club facilities, even if you have a permit to carry a concealed weapon.
Service Animals and Pets: Service animals that are individually trained to work or perform tasks for individuals with disabilities (“Service Animals”) are permitted to accompany members (or other Club guests) with disabilities to all areas of the Club open to members. bellaTec may ask you to remove your Service Animal if, in bellaTec’s discretion, the animal is out of control and you do not take effective action to control it, if the animal is not housebroken, if the animal poses a direct threat to the health or safety of others or if the animal’s behavior otherwise fundamentally alters the nature of the Club’s business. bellaTec reserves the right to charge you for any actual damage caused by your Service Animal. For the safety of our members and the animals, pets and “emotional support animals” are not permitted in any area of our Clubs.
bellaTec reserves the right to 3 bellaTec Member Policies (v. 4/23) cancel any scheduled Session for which no payment has been received by twenty-four (24) hours prior to the Session. If you use a Session that was not otherwise paid for, bellaTec will charge the credit card or other account then on-file with bellaTec.
Mutual Respect: Sessions are voluntary activities in which you may elect to participate. You understand and acknowledge that the nature of group training, pilates and other workouts may require close contact between you and your trainer, instructor and that she may need to touch your body to provide adjustments and guidance as necessary. You may end your Session or Class if you feel uncomfortable at any time. If you have any concerns as to how a Session or Class was conducted, please raise those concerns with the Club General Manager or Assistant General Manager. bellaTec upholds its personnel to the highest standards of professionalism, and expects the same in return from you. If you make any inappropriate or sexually suggestive remarks or advances, your Session or Class will be terminated immediately and bellaTec may, in its discretion, terminate your membership or take other action it deems appropriate.
FREEZING MEMBERSHIP Membership Freezes: You may temporarily suspend (“Freeze”) your membership as follows: Freeze Type: Non-Medical Freeze: Any reason other than medical. Medical Freeze: You are medically unable to use any Club. bellaTec may require you to provide a 4 bellaTec Member Policies (v. 4/23) signed letter from your doctor and/or other reasonable evidence of necessity before granting a request for a Medical Freeze. Duration: Freezes are for consecutive calendar months. Partial months freezes are not permitted. Up to two (2) months Your membership will automatically revert to active status at the end of the requested Freeze period. Up to six (6) months or, if pregnancy-related, up to nine (9) months Your membership will automatically revert to active status at the end of the requested Freeze period.
Frequency: May be requested only once during 12-month initial period and once every year of membership thereafter. Members in their 12- month initial period must be active for at least thirty (30) days before requesting a NonMedical Freeze. No limit for valid medical reasons Freeze Fee: Yes. Freeze Fees are non-refundable and non cancellable, even if you subsequently elect to reduce the duration of your Non-Medical Freeze. None Billing: Requests during your 12-month initial period: If you pay monthly membership dues, billing of your monthly dues will continue. At the end of your initial period, bellaTec will charge you the Freeze Fee instead of your monthly dues for the number of months equivalent to the duration of the Freeze. For example, if you request a two (2) month Freeze beginning in your 6th month of membership, you will continue to be billed your monthly membership dues during the 6 th and 7th months of membership. In the 13th and 14th months of membership, i.e. after your initial period has ended, billing will be held and you will only be charged for the applicable Freeze Fee before regular monthly billing resumes in month 15. If you have paid for your membership in full, bellaTec will charge you the Freeze Fee at the start of your Non-Medical Freeze and your membership expiration date will be extended to account for the duration of your Freeze.
Requests after your initial period: Billing of monthly dues will be held for the duration of the Non-Medical Freeze. bellaTec will charge you the Freeze Fees at the start of your Non-Medical Freeze. Billing of monthly dues will be held for the duration of the Medical Freeze. For any Freeze of a paid in full memberships, the expiration of your then-current membership year will be extended to account for the Freeze. Exclusions: You are not eligible for any Freeze if you have a past-due/overdue balance or your membership is otherwise not in good standing with bellaTec, if you joined as part of a payroll deducted or subsidized corporate membership program, or if you have a short-term membership. 5 bellaTec Member Policies (v. 4/23)
Termination: Termination of your one year contract will be two months of your contract agreement price paid in full. This does not give you access to the club for two extra months. You will be paying to terminate your agreement. Termination will begin immediately after payment has been made.
How to Request a Freeze: All Freezes must be requested as follows. Requests for all Freezes must be made in advance and at least five (5) days before the intended start date. Retroactive Freezes are not permitted. You may request a Freeze by any of the following methods: • In-person at any Club in your membership class. You will be required to complete a Freeze request form. • By emailing bellaTec Concierge at admin@bellaTec.com. Ancillary Services Not Frozen: Please note that any locker rental and/or laundry service fees, as well as expiration dates for personal training and Pilates sessions and spa treatments, are not suspended during any Freeze.
No Use of the Club During Freeze: Members are prohibited from accessing or using any Club while their membership is on a Freeze. If you check-in to any Club while on Freeze, bellaTec reserves the right to revert your membership to active status, without further notice to you, and a prorate of your membership dues will be added to your membership account. Non-Medical Freezes do not Negate the 12-Month Initial Commitment Period or Notice Period for Cancellations: A request for a Non-Medical Freeze during the initial period does not invalidate the twelve (12) month commitment period outlined in the Membership Agreement, nor does it entitle a member to a refund for unused months while on a Freeze during the initial period. Similarly, a Non-Medical Freeze cannot be requested by members who are outside of their initial commitment period to avoid the applicable notice period for membership cancellation.
COMPLIMENTARY ITEMS As a benefit of your new membership and otherwise from time to time, bellaTec may provide you with certain complimentary or promotional items, including without limitation, complimentary sessions, account credits or promotional gift cards (collectively “Complimentary Items”). Complimentary Items are offered at bellaTec’s discretion, have no cash value and are non-refundable, non-transferable and non-descendible. Complimentary Items expire ninety (90) days after the date of issuance, unless otherwise expressly stated on a voucher or other written terms and conditions for a Complimentary Item. All applicable bellaTec Policies, including without limitation regarding booking and cancellation, apply to your use of Complimentary Items. Credits provided as a Complimentary Item may be used to purchase ancillary services and eligible retail merchandise, but may not be used towards membership dues. Complimentary Items may only be redeemed and used while you are a member in good standing and will become null and void upon any cancellation of your membership. Complimentary Items will not be considered in computing the amount of any refund to which you may be entitled upon cancellation of your membership.
How to Contact Us
If you have any questions or concerns regarding the Membership Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.
Email: email@example.com Telephone Number: (310) 702-7524 Mailing Address:
1144 S Hope St
Los Angeles, California 90015